Some, like at Sears, have special holiday return policies. Ann Taylor, 45 days, All refunds are credited to the original form of payment or a gift. All other stores, they change their return policy at Christmas and extend it into .. Like many other reviewers, I returned items I purchased to Ann Taylor online. Called them, they said it takes few weeks since Ann Taylor & Loft are connected. . And the store manager was very rude, dumping the return policy on a very. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor location with the exception of select merchandise.